dynamics crm - Email router crm 2015 -

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while configuring email router crm 2015. when fetching user , queues details. getting error

email router configuration manager

the email router configuration manager unable retrieve user , queue information microsoft dynamics crm server. may indicate microsoft dynamics crm server busy. verify url '' correct. additionally, problem can occur if specified access credentials insufficient. try again, click load data. (the decryption key not obtained because https protocol enforced, not enabled. enable https protocol, , try again.)

from: https://technet.microsoft.com/en-us/library/hh699774.aspx

1) make sure user account running email router service member of active directory directory service privusergroup security group.

2) make sure account specified in access credentials field on general tab of email router configuration profile dialog box microsoft dynamics crm administrative user. if access credentials set local system account, computer account must member of active directory privusergroup security group.

3) make sure url of microsoft dynamics crm deployment spelled correctly. organizationuniquename part of url must spelled appears in microsoft dynamics crm server. determine organizationuniquename, start microsoft dynamics crm web application user has system customizer role. click settings, , click customizations. on customization page, click developer resources. organizationuniquename displayed below organization unique name label. more information, see configure email router.


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